Privacy and Cookies

This Privacy Policy, together with our Cookies Policy, sets out the ways in which LEARNOGIC LIMITED ("Learnogic", "we", "us", "our") collects, uses and shares your personal information in connection with our educational products and services. It also explains your rights to access or change your personal information.

Privacy Policy

1. Who we are

Learnogic Limited provides educational products and services including websites, events, digital platforms, tutor and student subscriptions (collectively "Services"). We are registered in England and Wales. Contact: support@learnogic.com.

2. Scope of this Privacy Policy

This Policy applies when you visit our website, attend our events, purchase our products, use our platforms, advertise, or otherwise interact with us. It should be read with our Cookies Policy, which explains how we use cookies and similar technologies.

3. Key terms and roles

• Personal data: information that identifies or can identify a living person (e.g., name, email, IP address).
• Special category data: more sensitive data that merits extra protection (e.g., health, ethnicity).
• Controller/Processor: We generally act as data controller but may act as processor on behalf of educational institutions when handling learner data.

4. Children and learners

• Our ecommerce services target adults; purchases for those under 18 should be made by a parent/guardian or school.
• When learners use our platform via their school, we process data on the school's instructions.
• Educators maintain oversight of learner data and assessment responses.
• We use de-identified data for research, benchmarking, and product improvement without identifying individuals.

5. How we collect personal data

• Directly from you (account setup, subscriptions, purchases, support requests, forms).
• From your Institution (roster and assessment data for platform access).
• Automatically through cookies and similar tech (IP address, browser details).
• From third parties (payment providers, delivery, marketing platforms, identity/anti-fraud tools).

6. Categories of personal data we may process

• Identity & contact details (name, email, phone, role, organisation).
• Account & usage data (login credentials, activity logs, preferences).
• Transaction & fulfilment data (orders, payments, delivery info).
• Education data (class, assessment results, teacher comments).
• Event data (registrations, attendance, dietary needs).
• Marketing data (newsletter sign-ups, communication preferences).
• Technical data (IP, device/browser info, pages viewed).
• Special category data with appropriate safeguards.

7. Purposes and legal bases

We process personal data based on lawful bases under UK GDPR/DPA 2018:

• Contract: to administer accounts, provide services, process payments, manage subscriptions.
• Legitimate interests: running and improving services, customer support, fraud protection, marketing (with opt-out).
• Consent: for non-essential cookies, certain marketing communications, special category data where required.
• Legal obligation: compliance with tax, accounting, law enforcement requests.
• Vital interests & public interest: in rare safeguarding circumstances with strict safeguards.
• Special category data: processed with explicit consent or legal basis.

8. Tutor platform

Tutors’ profiles and credentials are processed to display services, with checks as appropriate. Tutors can update settings or cancel subscriptions.

9. Cookies and similar technologies

We use cookies to operate sites, remember preferences, measure performance, and with consent, personalise marketing. See our Cookies Policy for details.

10. Automated decision-making

• No solely automated decisions with legal or significant effects.
• Some automated test scoring based on human-defined rules.
• Users may request human review of automated decisions.

11. Who we share personal data with

• Service providers (hosting, CRM, analytics, payment, support partners).
• Data partners for syncing with institutional management systems.
• Professional advisers and auditors.
• In corporate transactions with appropriate safeguards.
• Legal or regulatory bodies as required by law.

12. International transfers

Where data is processed outside the UK/EEA, recognised safeguards are used such as IDTA and EU Standard Contractual Clauses.

13. Data security

• Encryption, access controls, MFA for admin accounts.
• Network security, logging, monitoring.
• Staff training and confidentiality obligations.
• Vendor due diligence and data-processing agreements.
• Incident response procedures and breach notifications.

14. Data retention

• Accounts retained for life plus 7 years.
• Order and finance records kept 6–7 years.
• Event data retained up to 2 years.
• Platform learner data kept as per subscription term.
• Marketing preferences until opt-out.
• Support tickets typically 3 years after resolution.
• De-identified data retained for benchmarking and research indefinitely.

15. Your rights

You have rights of access, rectification, erasure, restriction, portability, objection, withdraw consent, and complain to the ICO. Requests for data processed as a processor will be referred to the controller institution.

16. How to exercise your rights

Contact support@learnogic.com with requests. Identity verification may be required.

17. Marketing choices

Manage email preferences via unsubscribe links or contacting us. Essential transactional messages may still be sent.

18. Complaints

Complaints can be made to us or to the UK ICO or local regulator.

19. Third-party links

Our website may link to third-party sites with independent privacy policies.

20. Changes to this Policy

Policy updates will be posted on our website with updated effective dates.

21. Contact us

For questions about this Policy, contact support@learnogic.com.

Cookie Policy

1. Introduction

Our website uses cookies to provide you with a highly personalised browsing experience. These small text files help us remember your preferences, such as language settings and login details, so you don’t need to re‑enter them each time you visit. They also allow us to analyse how visitors use our site, enabling us to improve performance, content, and navigation. In some cases, cookies support security features and help us deliver relevant information or offers that match your interests. By using our website, you agree to the use of cookies that enhance functionality, improve usability, and ensure the best possible experience for you.

2. Cookies managed

Our website uses essential cookies to ensure it functions properly and delivers the services you expect. These cookies are necessary for core features such as secure log‑in, navigating between pages, and accessing protected areas of the site. Without them, certain parts of the website would not work as intended. Essential cookies do not store any personal information that could be used for marketing or tracking purposes; they are used solely to maintain the site’s security, stability, and basic functionality, providing you with a reliable and consistent browsing experience.

Our website uses functionality or personalisation cookies to remember the choices you make and tailor your experience to your needs. These cookies enable features such as saving your preferred language, remembering your login details, and customising page layouts or content based on your previous visits. By storing these preferences, we can provide you with a more consistent, convenient, and engaging experience every time you return. Functionality or personalisation cookies do not track your browsing activity on other websites; they are used solely to enhance how our site works for you.

Our website uses analytical or performance cookies to help us understand how visitors interact with our pages and features. These cookies collect anonymous information about site usage, such as which pages are visited most often, how long users stay on each page, and any errors they encounter. This data enables us to measure and improve the performance of our website, ensuring it runs smoothly and delivers relevant, highquality content. Analytical or performance cookies do not identify you personally; they are used solely to monitor trends, assess the effectiveness of our content, and enhance the overall user experience.

We gain insights into the effectiveness of our marketing strategies in driving sales through personalisation of advertisements using Google enhanced tracking. Data is securely transmitted from our website to Google. We may also hash your data, i.e. after the input is made (usually your email address and/or telephone number), it is not possible to change it back to reveal the primary information. Visit http://tools.google.com/dlpage/gaoptout to opt out of this tracking.

Our website uses marketing or targeting cookies to deliver content and advertising that is more relevant to your interests. These cookies help us understand your browsing behaviour across our website and, in some cases, across other websites. By building a clearer picture of what you find useful or engaging, we can tailor our marketing messages, offers, and recommendations to better match your needs. They also allow us to measure the effectiveness of our campaigns, so we can focus on what works and improve what doesn’t. We may share this data with third parties, including social media platforms such as Meta, X and LinkedIn. This enables us to monitor user activity on our website and use targeted marketing.

Our website uses thirdparty cookies to enhance your experience and support the services we provide. These cookies are set by trusted external partners, such as analytics providers, advertising networks, and social media platforms, and allow us to integrate useful features, measure the effectiveness of our marketing, and deliver content that is more relevant to you. They may also help us understand how visitors interact with our site across different devices and channels, enabling us to improve functionality and tailor our communications. While these cookies can collect information about your browsing activity, they do not give us direct access to your personal data, and their use is governed by the privacy policies of the third parties that set them. We do not have control over these external websites and are not responsible for their privacy practices or how they use your data. 

3. Cookie options

You are in control of your cookie options on our website. When you visit, you can choose to accept all cookies, reject nonessential cookies, or customise your preferences to suit your needs. Essential cookies are always active as they are necessary for the site to function properly, while optional cookies — such as those for analytics, marketing, or personalisation — are only used with your consent. You can update your settings at any time through our cookie management tool, giving you the flexibility to change your preferences whenever you wish. By making your choices, you decide how much information you share and how we can use it to improve your experience.