Terms and Conditions

1. This website (the "Website") is operated by Learnogic Limited ("we", "us" or "our").
2. By accessing or using the Website, you acknowledge that you have read, understood and agree to be bound by these terms of use (the "Terms of Use").
3. If you do not agree with these Terms of Use, you must refrain from using the Website.
4. Where you purchase products, services, or digital resources via the Website, the relevant Sale Terms shall apply.
5. You must be at least 18 years old to register, purchase or use our Services. By creating an account, purchasing our resources or attending an event you represent and warrant that you are at least 18 years old. We do not contract directly with minors.

1. We may revise these Terms of Use at any time. It is your responsibility to check these Terms of Use regularly to ensure you are aware of the current version.
2. The Website is provided free of charge. While we will use reasonable efforts to ensure the Website is available, we make no guarantee that the Website or any content on it will always be accessible without interruption. We may suspend, withdraw or modify all or any part of the Website at any time for operational, business or legal reasons, without liability to you.
3. You are responsible for ensuring that all persons who access the Website through your internet connection are aware of and comply with these Terms of Use.
4. We may assign or transfer our rights and obligations under these Terms of Use to another entity at our discretion.
5. We do not guarantee continuous, error-free or secure access to the Website and disclaim liability for downtime caused by third-party service providers, hosting failures or internet outages.

1. All copyright, trademarks, trade names, logos, domain names and other intellectual property rights in the Website and the materials published on it (the "Content") are owned by us or licensed to us. Such works are protected by intellectual property laws and treaties around the world. All rights are reserved.
2. You may download or print extracts of the Content for your personal, non-commercial use. You may draw the attention of others within your organisation to material posted on the Website.
3. You must not:
   • alter or modify any Content in any way;
   • use any illustrations, photographs, video or audio sequences, or graphics separately from accompanying text; or
   • use any Content for commercial purposes without obtaining a written licence from us or our licensors.
4. All course materials, publications, and digital resources accessed via the Website remain our property. Any unauthorised copying, redistribution, or resale will result in suspension and potential legal action.
5. If you reproduce, copy or download any Content in breach of these Terms of Use, your right to use the Website will cease immediately and you must return or destroy all copies of such Content.

1. If you believe material on the Website infringes your intellectual property rights, please email support@learnogic.com with:

• (a) details of the alleged infringement and the specific location (URL) on the Website;
• (b) a description of the rights you claim are infringed and evidence of ownership or authority; and
• (c) your contact details.

2. We may remove or disable access to the material while we investigate, and where appropriate notify the uploader to give them an opportunity to respond.

3. We may suspend or terminate accounts of repeat infringers. This process does not limit our right to remove content at our discretion.

1. You may not use the Website:

• in any unlawful manner, or for any unlawful or fraudulent purpose;
• to copy, extract or harvest data, including by means of automated tools, bots, spiders or scraping technologies; or
• to reproduce, distribute, or exploit Content for commercial purposes without our prior written consent.
• to share login credentials or attempt to circumvent Website security.

2. The restrictions in this clause are expressly reserved for the purposes of the Digital Copyright Directive ((EU) 2019/790), Article 4(3), and any equivalent provisions in applicable law.

1. The Content on the Website is provided for general information purposes only. It does not constitute advice on which reliance should be placed. You must obtain professional advice before taking, or refraining from, any action on the basis of information provided on the Website.
2. Although we take reasonable care to keep the information up to date, we make no representations or warranties (express or implied) that any Content is accurate, complete, or current.
3. We do not guarantee that reliance on educational materials or content will produce specific academic, professional, or business outcomes.

1. The Website may contain links to third-party websites and resources. These are provided for information only and should not be interpreted as an endorsement by us.
2. We have no control over the content of third-party websites and accept no responsibility or liability for them, or for any loss or damage you may suffer by using them.
3. Where you access third-party services (e.g. Zoom, Google, or other integrated applications) through the Website, those providers' terms apply and we disclaim liability for their performance.

1. We may refer to your school or institution name and logo on our website or in our marketing materials unless you opt out of the latter by emailing support@learnogic.com.
2. We may use personal data of individuals for direct marketing.
3. You can withdraw consent or opt out of marketing at any time using the unsubscribe link in our emails or by contacting us.

1. The Website may include information and materials uploaded by other users. Such materials have not been verified or approved by us. The views expressed by other users do not represent our views or values.
2. If you upload or submit material to the Website, you agree to comply with the following conditions:
   • you grant us a non-exclusive, worldwide, royalty-free, perpetual licence to use, reproduce, distribute, adapt and publish such material in any medium;
   • you warrant that the material is your own original work and that you own or control the relevant rights in it;
   • you warrant that the material does not infringe the rights of any third party, is not unlawful, defamatory, obscene, offensive or otherwise inappropriate;
   • you indemnify us against all liabilities, claims, damages and expenses arising from any breach of these warranties.
3. We may remove any content uploaded by you and may suspend or terminate your access if we reasonably consider that you have breached these Terms of Use.
4. You remain solely responsible for your own User Content and agree to indemnify us against claims brought by third parties in connection with it.

1. The Website is provided "as is" and without any warranties or conditions of any kind, whether express or implied. To the fullest extent permitted by law, we exclude all conditions and warranties including, without limitation, those relating to quality, fitness for purpose, or non-infringement.
2. Any software or digital content downloaded from the Website is at your own risk. We accept no liability for damage to your systems arising from such downloads.
3. We do not guarantee that the Website is secure or free from bugs or viruses. You are responsible for ensuring that you have up-to-date virus protection software.
4. To the maximum extent permitted by law, we disclaim liability for service interruptions, loss of data, or reliance on information obtained via the Website.

1. Nothing in these Terms of Use excludes or limits liability for:
   • death or personal injury caused by negligence;
   • fraud or fraudulent misrepresentation; or
   • any matter which cannot be excluded under applicable law.
2. Subject to clause 1 above, our liability for any claims arising under or in connection with your use of the Website shall be limited to £100.
3. We shall not be liable for any indirect or consequential losses, including without limitation loss of profits, revenue, data, goodwill or business opportunities.
4. Except as required by law, our maximum aggregate liability in any 12-month period shall not exceed the total fees paid by you to us during that period.

You agree to indemnify, defend, and hold us harmless against all claims, damages, costs, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with: (i) your breach of these Terms; (ii) your misuse of the Website, Events, Products, or Platform; (iii) any content you upload or share; or (iv) any claim that your use infringes third-party rights.

We are committed to providing our Services in compliance with the Equality Act 2010. If you have accessibility requirements or need reasonable adjustments to attend our Events or use our Platforms, please contact support@learnogic.com and we will make reasonable efforts to accommodate your needs.

1. You may not assign or transfer your rights or obligations under these Terms of Use without our prior written consent. We may assign or transfer our rights and obligations at any time.
2. If any provision of these Terms of Use is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
3. These Terms of Use and their subject matter are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to resolve any disputes arising under them.
4. Before commencing litigation, both parties agree to attempt to resolve disputes in good faith, and if unresolved, to consider mediation.

1. These terms and conditions ("Event Terms") apply to your attendance at, and participation in, any event organised by Learnogic Limited ("we", "us", or "our"), including but not limited to In-person CPD sessions, online CPD sessions, Bespoke CPD sessions and student events in schools (each an "Event" and together the "Events").
2. Any contract for participation is made between us and the individual, company, school, academy trust or other institution specified on the booking form ("you" or "your").
3. By submitting a booking, you agree to be bound by these Event Terms. If you book on behalf of an institution, you confirm that you have authority to bind that institution and you shall ensure that all attendees ("Attendees") comply with these Event Terms. These Events are not to be attended by students or purchased by anyone under the age of 18.
4. You are responsible for any tickets issued to you for an Event. We accept no liability for lost, stolen or destroyed tickets.
5. Attendance at an Event does not guarantee professional accreditation, exam success, or any specific educational outcome.
6. By attending any of our Events, you give us the permission to use your school details (e.g. name, logo, etc.) for marketing purposes.

1. It is your responsibility to ensure that all information provided during the booking process is accurate and complete.
2. Attendance is subject to availability. Places are allocated on a first-come, first-served basis and are not confirmed until we have issued written confirmation of your booking ("Booking Confirmation").
3. Where an institution books on behalf of multiple Attendees, you must provide accurate Attendee numbers at the time of booking or by the deadline we specify. If you fail to confirm final numbers, we may release your provisional booking.
4. A Booking Confirmation will entitle Attendees to:
   • entry to the Event at the designated time and location;
   • if applicable, written materials to support the Event;
   • for online CPD sessions, access to a recording (if available); and
   • for in-person CPD sessions, lunch and refreshments as stated.
5. We reserve the right to refuse bookings or cancel confirmed bookings in cases of suspected misuse, fraud, or non-payment.

1. Event fees (where applicable) are correct at the time of publication but may be subject to change. Any changes will not affect confirmed bookings.
2. Fees must be paid in full at the time of booking unless otherwise agreed in writing. We do not issue invoices for Event bookings.
3. No refunds will be issued if you fail to attend, except as required by law.

1. If you wish to cancel your booking, you must notify us in writing at the earliest opportunity.
2. Cancellations made within 14 days of the Event date will be charged in full. If you fail to attend an Event without notifying us, the full fee remains payable.
3. If you request an amendment to your booking, we will consider the request at our discretion. Where a change is possible, any variation in price or terms will be notified to you in writing for approval.
4. No refund or reduction will be made if Attendee numbers decrease following a confirmed booking.
5. We may cancel, reschedule or change the format of an Event where reasonably necessary, including (without limitation) if minimum participant numbers are not met, the trainer/host/course facilitator becomes unavailable, or circumstances beyond our control make it impractical to run the Event. Where we cancel, you will be entitled to either:
   • (a) a full refund of the Event fee; or
   • (b) a transfer of your booking to another Event of equal value (subject to availability).
6. We will endeavour to give you at least three days' notice where reasonably possible, but shorter notice may apply in urgent situations. We are not responsible for any travel, subsistence or accommodation costs. If we reschedule an event, we will notify you of the new date and time and endeavour to give at least three days' notice.
7. We may substitute the trainer/host/course facilitator without liability where necessary; this does not entitle you to a refund unless the Event is cancelled.
8. We are not liable for costs, losses or damages arising from Event changes or cancellation, beyond refunding Event fees actually paid (or providing a transfer as set out above).

1. You and your Attendees must comply with all instructions, policies and applicable laws while attending an Event, including venue health and safety requirements, fire regulations, and codes of conduct.
2. We may refuse admission or remove you or any Attendee from an Event without liability if, in our reasonable opinion:
   • you or an Attendee fails to comply with these Event Terms;
   • your conduct endangers health or safety;
   • your behaviour is disruptive, offensive, unlawful or otherwise inappropriate;
   • you or an Attendee arrives late, intoxicated or in possession of contraband or prohibited items; or
   • your behaviour negatively impacts the enjoyment of other Attendees.
3. No refund will be payable where admission is refused or removal occurs under clause 2.
4. Events may be photographed, filmed or recorded. By attending, you consent to your image or likeness being used by us (and those authorised by us) for promotional, educational and commercial purposes without compensation.
5. You may not record, film or photograph an Event for commercial use without our prior written consent.
6. You agree to indemnify us against losses or claims arising from your or your Attendees' conduct at Events.

1. For Online CPD Events, access details will be sent to the email address provided on the booking form prior to the Event. You are responsible for ensuring you receive these details.
2. Access links are for your use only and must not be shared with third parties.
3. You are responsible for ensuring that your device, software and internet connection are compatible with the Event platform (e.g. Zoom or Google Meet). We are not responsible if you are unable to access the Event as a result of technical issues on your part.
4. We disclaim liability for interruptions to online Events caused by third-party providers, telecommunications failures, or your own technical limitations.

1. All copyright and intellectual property rights in Event materials, recordings or content provided during an Event ("Event Materials") are owned by us or licensed to us.
2. You are granted a non-exclusive, non-transferable licence to use Event Materials for your personal, non-commercial use only. Event Materials must not be copied, reproduced, distributed, or exploited for commercial purposes without our prior written permission.
3. Any breach of this licence may result in immediate suspension and legal action.

1. Nothing in these Event Terms excludes or limits liability for:
   • death or personal injury caused by negligence;
   • fraud or fraudulent misrepresentation; or
   • any liability which cannot lawfully be excluded.
2. Subject to clause 1 above, our liability arising out of or in connection with an Event shall not exceed the amount of the Event fee paid by you.
3. Subject to clause 1 above, we accept no liability for:
   • loss of profits, sales, business or revenue;
   • loss of data or corruption of information;
   • loss of anticipated savings;
   • loss of goodwill; or
   • indirect or consequential loss.
4. We are not responsible for personal belongings brought to an Event. Property is your sole responsibility.

You agree to indemnify, defend, and hold us harmless against all claims, damages, costs, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with: (i) your breach of these Terms; (ii) your misuse of the Website, Events, Products, or Platform; (iii) any content you upload or share; or (iv) any claim that your use infringes third-party rights.

We shall not be liable for any delay, alteration or cancellation of an Event due to circumstances beyond our reasonable control, including but not limited to strikes, lockouts, industrial disputes, pandemics, epidemics, fire, flood, natural disasters, terrorism, war, governmental restrictions, power failure or failure of suppliers.

1. Attendance at an Event does not guarantee that any continuing professional development requirements will be satisfied.
2. You may not assign your rights or obligations under these Event Terms without our prior written consent.
3. These Event Terms constitute the entire agreement between us in relation to the Event.
4. These Event Terms are governed by and shall be construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to resolve any dispute arising under them.
5. Before commencing litigation, both parties agree to seek informal resolution and, if necessary, mediation.

1. These terms and conditions of sale ("Sale Terms") govern the sale and supply of physical goods ("Goods") and digital content or resources ("Digital Resources") (together, the "Products") by Learnogic Limited ("we", "us" or "our") to you, the purchaser ("you" or "your").
2. These Sale Terms apply whether you purchase as a consumer or on behalf of a school/institution.
3. Where you act on behalf of a school, company or institution, you confirm that you have authority to bind that organisation.
4. These Sale Terms constitute the entire agreement between us and you in relation to the purchase of Products. You acknowledge that you have not relied on any representation, warranty, statement or assurance that is not expressly set out in these Sale Terms.
5. We reserve the right to refuse any order or suspend fulfilment if fraud, abuse, or misuse of Products or discounts is suspected.
6. By purchasing any of our Products, you give us the permission to use your school name and logo for our website and marketing purposes.

1. We make every reasonable effort to ensure that details, descriptions and prices of Products appearing on the Website are accurate at the time of publication. We reserve the right to correct errors, update information, or withdraw Products without notice.
2. Images and descriptions of Products are illustrative only. We make no guarantee that your device's display accurately reflects the Products' appearance.
3. All Products are subject to availability. We may decline or cancel an order if a Product becomes unavailable.
4. We may update Products to reflect changes in law, regulatory requirements, or to implement technical improvements. Such changes will not materially affect functionality.
5. Digital Resources are licensed to you for personal, non-commercial use only. You must not copy, modify, reproduce, transmit, distribute, publish, or exploit Digital Resources without our written consent.
6. We do not warrant that Digital Resources will be compatible with all devices or software; it is your responsibility to check compatibility before purchase.

1. Orders must be placed using the process specified on our website or otherwise communicated by us. Each order is an offer by you to purchase the Products in accordance with these Sale Terms.
2. When you place an order, you will receive an automated acknowledgment confirming receipt of your order.
3. Acknowledgement of receipt of your order does not constitute acceptance. A binding contract for sale ("Sale Contract") is formed only when:
   • we dispatch the Goods to you; or
   • we make the Digital Resources available for download or access,
   whichever occurs first ("Dispatch").
4. If we are unable to fulfil your order, we will inform you by email and will not process the payment. If payment has already been taken, we will refund it in full.
5. We reserve the right to refuse or cancel any order prior to Dispatch, including where Products are unavailable, pricing or description errors have occurred, or delivery is impractical. This also includes suspected fraud or breach of these Terms.
6. We may not be able to supply to all countries. If delivery is not possible to your address, we will inform you and you will not be charged. Import duties, customs charges and local taxes are your responsibility.
7. We may cancel orders where payment is not received in full or if you are in breach of any prior contract with us.

1. Prices are shown in pounds sterling (£) and exclude VAT and delivery charges, unless otherwise stated. Additional charges for packaging or special requirements may apply.
2. We may change prices at any time, but such changes will not affect confirmed orders.
3. Prices are as quoted on our website at the time of order but may be subject to error correction. If a pricing error is discovered before Dispatch, we will notify you. You may then choose to proceed at the correct price or cancel the order.
4. Payment must be made in full at the time of order using the methods available on the Website. Orders will not be processed until payment has cleared.
5. If payment is declined or reversed after dispatch or download, we may suspend or revoke your licence to use the Product.
6. By purchasing Products, you grant us the right to display your school's/institution's name or logo in connection with your order for marketing or reference purposes.
7. We reserve the right to withhold future orders or suspend access to Digital Resources until all outstanding sums are paid.

1. Delivery charges for Goods and estimated timescales are stated on our website or during the ordering process. Time for delivery is not of the essence.
2. Goods will be delivered to the address provided by you. Delivery is complete, and risk in the Goods passes to you once the Goods are unloaded at the delivery address.
3. Title to Goods shall not pass to you until both:
   • delivery has taken place; and
   • full payment of all sums due (including VAT and any other charges) has been received by us.
4. We are not liable for delays caused by events outside our reasonable control. If delay is likely to be substantial, you may cancel the Sale Contract and receive a refund for Products not provided.
5. We are not responsible for delivery failures or delays caused by carriers, customs processes, or your failure to provide accurate delivery details.

1. Digital Products will normally be made available for download immediately after payment or within a reasonable period thereafter.
2. You are responsible for ensuring that your device and internet connection are suitable for downloading the Products. We are not responsible for failure to download due to technical limitations on your part.
3. If you experience difficulty accessing a Product, please contact support@learnogic.com as soon as possible.

1. When you purchase a Digital Product, you are granted a non-exclusive, non-transferable licence to use the Product for your personal or internal business purposes only.
2. You must not:
   • copy, reproduce, modify, distribute or sell the Product or any part of it;
   • share the Product with others or upload it to any website, platform or shared drive;
   • remove or obscure copyright notices or other proprietary markings; or
   • use the Product for any purpose that infringes third-party rights or applicable law.
3. All intellectual-property rights in the Products remain owned by Learnogic Limited or its licensors.
4. Any unauthorised use of the Products will result in immediate termination of the licence and may lead to legal action.

Physical Products

If we supply any physical goods, you may cancel within 14 days of receipt ("cooling-off period") unless an exception applies. To cancel, notify us by email at support@learnogic.com quoting your order number. We will refund the price paid (less delivery costs, if applicable) within 14 days of receiving the returned goods in resalable condition.

Digital Products

By purchasing or downloading a Digital Product, you acknowledge and agree that: (a) you consent to the immediate supply of the digital content; and (b) you lose your statutory right to cancel once the download or streaming has begun. We do not provide refunds for Digital Products once access or download has started, except as required by law or if the Product is defective.

Defective Products

If a Digital Product is defective (e.g., corrupted file), we will repair, replace or refund it as appropriate. You must notify us within 14 days of purchase and provide sufficient information to verify the fault.

1. Where a Product includes both an Event booking and a Digital Product ("Bundle"), the relevant Event Terms apply to the Event portion and these Sale Terms apply to the Digital Product portion.
2. If you cancel the Event portion in accordance with the Event Terms, any associated Digital Product element will remain accessible subject to these Sale Terms, and no refund will be due once accessed or downloaded.

1. Promotional offers, vouchers or discount codes are subject to separate conditions of issue. They may not be combined with other offers or applied retrospectively.
2. We may withdraw or amend promotional offers at any time.

1. Nothing in these Sale Terms excludes or limits liability for:
   • death or personal injury caused by negligence;
   • fraud or fraudulent misrepresentation; or
   • any other liability that cannot lawfully be excluded.
2. Subject to the above, our total liability in connection with any Product shall not exceed the amount paid by you for that Product. We shall not be liable for:
   • loss of profits, sales, contracts or revenue;
   • loss of anticipated savings;
   • loss or corruption of data or information;
   • business interruption; or
   • indirect or consequential loss.
3. For consumers, we will not be responsible for losses that were avoidable by following instructions or minimum system requirements (in the case of Digital Resources).

1. Claims for shortages or damage in transit must be notified to us and the carrier within 7 days of delivery.
2. Other claims for credit or returns must be made within 28 days of delivery.
3. Failure to notify within these timescales shall bar the claim, except where mandatory law provides otherwise.

1. We may withdraw any Product from sale at any time. You will be refunded for any Products paid for but not supplied.
2. We are not liable for losses incurred due to withdrawal of Products, other than repayment of sums already received.

You agree to indemnify us against all claims, damages, costs and expenses (including reasonable legal fees) arising from your breach of these Sale Terms or misuse of any Product.

1. We process personal data in accordance with our Privacy Policy, available on the Website.
2. By purchasing a Product, you consent to such processing and warrant that all data provided by you is accurate.
3. We use secure third-party payment processors. We do not store or have access to your full payment card details.

We shall not be liable for any delay or failure to perform our obligations under these Sale Terms if such delay or failure results from circumstances beyond our reasonable control, including acts of God, war, terrorism, pandemics, industrial disputes, or interruption of utilities or communications.

1. You may not assign or transfer any rights or obligations under these Sale Terms without our prior written consent. We may assign or transfer our rights and obligations at any time.
2. If any provision of these Sale Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
3. These Sale Terms, together with the Website Terms of Use and Event Terms, constitute the entire agreement between you and us.
4. These Sale Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to resolve any dispute arising under them.
5. Before commencing litigation, both parties agree to attempt to resolve disputes amicably and, if appropriate, through mediation.